Customer support working hours:
I-V 10:00 - 20:00, VI 10:00 - 15:00

What is Shipzee's balance and how can I use it?

Shipzee's balance is the fastest and most convenient way to pay for Shipzee's services or goods.

If you do not see the opportunity to pay Shipzee's balance when paying for goods or services, make sure you are signed in to your account.

Sign in to your Shipzee account


Please specify your email address and password to log in. If you don't know your password click "Forgot Password?"

Important: If you have not signed up but have purchased goods using Shipzee, you should click "Forgot Password?" and enter the email address you provided at the time of purchase.


Enter your email address

You will soon receive a password reset link to your mailbox.


When you sign in to your account, add any amount you want to your balance.

Click "Add to Balance" and enter the amount you want to add to your balance. Shipzee Balance can be topped up only by making a direct bank transfer through any given payment processor at the checkout page.


Use the balance to pay for your order

If you do not see the opportunity to pay Shipzee's balance when paying for goods or services, make sure you are signed in to your account.


Personal Shopper FAQ

No. It is not necessary to have a Shipzee account to use the Personal Shopper service; however, it is easier to track and manage your orders by having a client Shipzee account.
No. The price shown in our offers is final with all taxes included (import taxes, Shipzee service and delivery fees).
After placing an order, it will be delivered to our US warehouse in an average of 3-7 business days, depending on the delivery terms of the online store, it may also take up to 10 business days. Orders shipped from our US warehouse usually arrive to applicable countries in 7-10 business days by air shipments or in 2-3 months by sea shipment from the day of dispatch. Shipping methods can be selected in the provided offer.

Important: the Customs Department has a right to withhold packages for additional verification. In such cases standard delivery terms may be prolonged.
Offers can be paid via direct bank transfers through PaySera payment system, Paypal and Visa or MasterCard credit cards (including debit cards which have an activated online payment function).

Important:: all offers are based on USD. Final price in your local currency will be calculated by your chosen payment processor based on its current currency exchange rate. An additional fee of 3.9% will be added to the final price of an order if direct credit card or PayPal payment method is used.
All packages are delivered by private courier companies to your provided address or pickup point. You will be able to choose the delivery method and compare shipping prices in your personal offer.
Yes, a package tracking number will be provided once your order is ready to be shipped. You can track your order by entering the order number or the package tracking number on our website's package tracking tab.
Additional item links need to be added when requesting a quote in order to get an offer for multiple selected items. Separate quotes need to be submitted if separate offers are needed for multiple selected items.
Product details and additional information (size, color, model, promotional codes, etc.) should be provided in the “Comment” of the quote when requesting a quote on our website.
If your package has been damaged upon delivery, please contact Shipzee Customer Support Team within 48 hours from the time of the delivery by sending an email containing a detailed description and photos of the damaged package and its content together with an evaluation of the damage. A case to determine the cause and assess the damage will be opened. In case of a lost package, Shipzee takes full responsibility for any lost items shipped from our facilities to the package receiver’s provided address. is not a manufacturer, direct seller or a distributor of any goods shown on website or bought using services. is not responsible for quality of the products, defects, other flaws or traits that products possess, and is not providing any warranty or is accepting returns directly. All complaints should be filled directly to the original seller. operates as an intermediary allowing consumers to make online purchases from US online stores.

All product purchases, returns, warranty terms and conditions, item price adjustments or discount changes depend on the U.S. online store's, from which the product is purchased, internal rules and policies. does not influence or have control over the internal rules and policies of any U.S. online stores, however, to an extent, can provide information regarding the stores services or products. To receive accurate information regarding the U.S. online store's policies or products, we recommend to contact the U.S. online store directly.
No. Shipzee is an intermediary service provider and not a manufacturing company or a retailer of any specific goods. Shipzee is not responsible for any manufacturing defects or any other flaws that could cause malfunction of the purchased item. Any warranty claim should be filled directly to the original seller.

Important: In case seller agrees to issue full refund for defective item, refund will be transfered to your account only after defective item is handed-over to the courier.
Yes. Orders which have not yet been shipped to applicable countries can be canceled for a full refund.

Important: additional fees will be applied if an order is cancelled before shipping to applicable countries. A fixed 5% fee of your order total, but not less than 10 USD will be charged for the cancellation of an order. Additional fees will be applied if the seller applies order return fees. All the cancellation and return fees will be deducted from the total refundable amount.
No. Orders which have already been shipped to applicable countries cannot be canceled.
In some cases customs officers withhold packages for additional verification. We cannot influence this process in any way. Order cancellation or partial refund is not possible in such cases.
After placing an order, it will be delivered to our US warehouse in an average of 3-7 business days, depending on the delivery terms of the online store, it may also take up to 10 business days. When all items are received and ready for shipment to Latvia - air shipments to Latvia are sent every Friday, within 7-10 business days, while sea shipments - every Thursday, within 3 - 3 months.
No, shipping shoes in original packaging is not cost effective, thus all shoes are not shipped in original boxes. If requested before making a payment, we can ship shoes in original boxes for additional charge.
Sale Tax is an alternative to VAT in Europe. Sales Tax is applied when an online store does not have a physical store in a state where the item is being shipped.
Our services are provided for individuals only.
Shipzee is registered in the US, therefore, we are unable to provide VAT invoices.
Refunds are issued within 1-3 business days from the day a refund is registered. Depending on the primary selected payment method, payment transfers usually take another 1-10 businesses days to reach a bank account.
Items can only be returned to the seller if the return is made according to the seller's provided item return terms and conditions and the seller provides an approval for a return. Returns are made by the client personally. A refund for a returned item will be issued to the client once the seller has issued a refund to Shipzee.

Important: primary shipping charges, mediation fees, import taxes and fees are non-refundable. For any returns please contact Shipzee Customer Support Team.
• Firearms, guns & accessories, including: replicas, compound bows, and crossbows
• Thermal imaging, Infrared or other night vision devices
• Rifle scopes, laser pointing & aiming devices for firearms, ammunition
• Defense articles controlled under the US Munitions List as defined under the International Traffic in Arms Regulations
• Explosives, fireworks, gun powder, flares or matches
• Gasoline, diesel or other fuel
• Prescription medications
• Prohormones, Human Growth Hormones, stem cell treatments, steroids or synthetic versions
• Perishable products of any kind
• Food products of any kind
• Collectable coins
• Alcohol or tobacco products
• Poisonous substances
• Toxic substances, including inhalation hazards
• Infectious substances
• Explosives, fireworks, gun powder, flares or matches
• Pesticides, herbicides, fungicides
• Radioactive elements or products
• Oxidizing agents
• Fire extinguishers
• BB/pellet/airsoft/paintball guns, parts and projectiles
• Damaged batteries
• Any dual-use or commercial article controlled under the Commerce Control List (CCL) as defined under the Export Administration Regulations, where the control status requires a Bureau of Industry and Security (BIS) approved export license
• Contraband or illegal substances
• Gambling devices & accessories
• Live or dead animals or insects
• Agricultural products, including certain seeds, live or dead plants, unfinished or untreated wood & soil
• Items containing animal products controlled under the Endangered Species Act, Marine Mammal Protection Act, or requiring a permit under CITES
• Any unidentifiable material, substance or chemical
• Product subscriptions
• Flammable items


Please enable cookies to ensure the website runs smoothly