Working hours:
I-V 10:00 - 20:00, VI-VII 10:00 - 17:00

What is Shipzee?

No. Shipzee is a mediator between a client and a US online sellers. Shipzee DealZone displays the best offers from US online stores which are currently available.
Shipzee.com is not the manufacturer, direct seller or distributor of any items shown on Shipzee.com website or bought using Shipzee.com services. Shipzee.com is not responsible for the quality of products, defects, other flaws or traits that products possess, and is not providing any warranty or is accepting returns directly. Shipzee.com operates as an intermediary allowing consumers to make online purchases from US online stores. All complaints should be filled directly to the original seller. All product purchases, returns, exchanges, warranty terms and conditions, item price adjustments or discount changes depend on the US seller's, from which the products are purchased, internal rules and policies. Shipzee.com does not influence or have control over the internal rules and policies of any US sellers, however, to an extent, can provide information regarding the stores services or products. To receive accurate information regarding the US sellers policies or product information, we recommend to contact the original seller directly.
No. Shipzee provides a mediator service and is only responsible for damages done to an item during shipping and delivery. Any product manufacturing defects should be provided to Shipzee Customer Support team, which in turn will contact the seller or will provide you the necessary information required to contact the seller in order to receive support to solve the occured issue.
Please note: if the seller agrees to issue a full refund for a defective product due to a manufacturer's defect, the refund for defective product will only be issued to the client once the defective item is returned back to our US warehouse. Other fees (shipping, delivery, import, etc.) are non-refundable.
Shipzee Inc. is situated in the state of Illinois, USA.
The final cart price can be seen after selecting the preferred shipping and delivery methods for your order.

 

Placing an order

An account sign up is not necessary in order to use Shipzee's services to order items from US sellers. Signing up to a Shipzee account will, however, help to review order history.
Due to US online store's available item inventory changes, some items in some cases might not be available to order. In such cases, the client will be contacted and offered alternative products or an option to have the item cancelled from the order.
The final cart price can be seen after selecting the preferred shipping and delivery methods for your order.
The final product price includes the item's price with any applicable sales taxes, Shipzee service fee, shipping, delivery, import taxes and duty fees.
Sales tax is an alternative to VAT in Europe. Sales Tax is not applicable if an online store does not have a physical store in the state to which the item is being shipped. The amount of sales tax that need to be paid for a product depends on the stores policies, type of product and state legislations to which the product is shipped to.
No. Shipzee services are only provided to individuals and not business entities.
No. VAT invoice's cannot be issued as Shipzee is a US registered company.
No. The price shown in the provided qoute is final with all taxes included (import taxes, Shipzee service and delivery fees), therefore, no additional taxes will need to be covered.

 

Shipping and Delivery

Yes. You can track your order status by entering the order number or the package tracking in the "Track" tab found on www.shipzee.com. An order number begins with the letters QU, while a package tracking number begins with the letter A, D, L, H or O.
After placing an order, items are usually delivered to our US warehouse in 3-7 business days. Depending on the delivery terms provided by the seller, the delivery term could take more time in some cases. Once all the ordered items have been received and prepared to be shipped to Europe, orders shipped by air are sent on Tuesdays and Fridays and orders shipped by sea are sent on Thursdays.
No. Shipping terms from USA to Europe can be prolonged due to external factors and processes, which are not directly influenced by Shipzee, therefore, a possibility to cancel an order or receive a monetary compensation due to a prolonged shipping term is not available.
No. Items that are not fragile (clothing, footwear, accessories, etc.) are shipped without their original packaging. By request, footwear can be shipped in its original packaging, however, an additional $5.00 fixed fee will be added due to increased package dimensions. To request this option, please contact our Customer Support team before placing an order.
The selected shipping method can be changed until the package is sent to Europe.
The selected delivery method cannot be changed after placing an order. The delivery address can be changed until the package is sent to Europe.

 

Payment

Order payments can be made via direct bank transfers through Paysera's payment system, PayPal, Visa or MasterCard credit and debit cards.
Please note: Shipzee offers only display preliminary prices in euros. Final price in your local currency will be calculated by your chosen payment processor based on its current currency exchange rate. An additional fee of 3.9% will be added to the final price of an order if direct credit card or PayPal payment method is used. PayPal and credit card payment limits are set to $500. No payment limits or additional fees are applied for payments made using Paysera's payment platform.
Shipzee balance is an alternative payment method for making Shipzee order and service payments. More information on how top up or use your Shipzee balance can be found here: Shipzee balance.
Refunds are issued within 1-3 business days from the day a refund is registered. Depending on the primary selected payment method, payment transfers usually take another 1-10 businesses days to reach a bank account.
Refunds are issued within 1-3 business days from the day a refund is registered. A refund will be withold and the item registered for the refund will be rebought without prior notice, if during this timeframe an item becomes available again at the price it was previously ordered. A client will be contacted, if during this timeframe an item will become available at a different price in order to let the client make a decision if he/she would like to pay the difference and order the item again or still receive a refund.
Sales tax is an alternative to VAT in Europe. Sales Tax is not applicable if an online store does not have a physical store in the state to which the item is being shipped. The amount of sales tax that need to be paid for a product depends on the stores policies, type of product and state legislations to which the product is shipped to.

 

Order Cancelations

Orders can be cancelled until the purchased products are received and prepared for shipping.
Please note: A fixed 5% fee of your order total (but not less than $10) will be charged as a cancellation fee for an order. Additional fees could be applied if the store/seller applies order return fees for the purchased products. An order cancellation fee will not be applied if the ordered products are cancelled by the store or seller from which the products were purchased.
Orders that have been shipped cannot be cancelled for a refund.
Refunds are issued within 1-3 business days from the day a refund is registered. A refund will be put on hold and the item registered for the refund will be bought again without prior notice, if during this timeframe an item becomes available again at the price it was previously ordered. A client will be contacted, if during this timeframe an item will become available at a different price in order to let the client make a decision if he/she would like to pay the difference and order the item again or still receive a refund.
Refunds are issued within 1-3 business days from the day a refund is registered. Depending on the primary selected payment method, payment transfers usually take another 1-10 businesses days to reach a bank account.
Orders can be cancelled until the purchased products are received in our USA warehouse and prepared for shipping.

Please note: A fixed 5% fee of your order total (but not less than $10) will be charged as a cancellation fee for an order. Additional fees could be applied if the store/seller applies order return fees for the purchased products. An order cancellation fee will not be applied if the ordered products are cancelled by the store or seller from which the products were purchased.

 

Order Returns

Products can be returned back to the US seller/ store only if the product return terms are still valid and the store/seller agrees to a return. To receive more information about a product return, please contact us via email [email protected] Shipping of returns can only be carried out by the client. Refunds for returned items will be issued to the client once the store/seller issues the refund to our account.
Please note: Shipzee service fee, shipping, delivery, import taxes and duty fees are not refundable. For more information and further assitance on how to return a product, please contact Shipzee Customer Support team.
If your package was damaged/lost, you must contact Shipzee Customer Support team within 48 hours by sending an email containing detailed description and photos of the damaged package and its contents. A case will be opened to determine the cause and assess the damage done to shipped items. In the case of a lost package, a full refund of your payment for the order will be returned back to you.

 

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