Dealzone

No. The prices in invoices are final with all taxes included, therefore, no additional taxes will be charged.

Item prices, size and color selection change rapidly in US online stores. Because of these changes, sometimes we are unable to order certain items after receiving and processing the order. In such a case, we will inform you via email.

You can return items to the US only if the returns term has not ended yet and the seller agrees to accept them. For details on the returns term, please contact us via info@shipzee.com. The client chooses the shipping company and covers the shipping expenses. When the seller returns the money paid for the item, we return them to the client.

Please note: Shipzee service fee, shipping fee, import taxes and delivery fee are not returned. If you wish to return an item to a seller, contact our team for further directions.

We always recommend trying to sell the item in Shipzee Facebook group under this post. Usually, you will sell it quicker than completing a return and without incurring extra costs.

On average it takes 5–7 business days for the purchased products to reach our US warehouse. Depending on the US online store, the delivery might take longer than usual. Once the products arrive, we ship them out via Economy Shipping (by ship) every Thursday and via Express Shipping (by plane) every Friday. It takes approximately 5–7 business days for packages shipped via Express Shipping and approximately 4–6 weeks for packages shipped via Economy Shipping to be delivered to once they have been dispatched from our US warehouse.

Please note: the indicated terms are preliminary and in rare cases may be prolonged due to the inner processes of the US online store, customs procedures or other unforeseen circumstances.

Sales Tax is similar to VAT in Europe. This tax is not applied if the store doesn't have a physical address in the state the order is being shipped to. Sales Tax amount depends on the store and the state the order is being shipped to.

No. We cannot issue a VAT invoice since Shipzee is a US registered company.

No. Non-fragile items (clothes, footwear, accessories, etc.) are shipped without their original packaging. If requested by the client, footwear can be shipped in its original packaging, however, an additional fee of approximately $5.00 will be added due to increased package dimensions. If you wish to request this service, please contact our Customer Support before placing an order.

No. Shipping from the USA to Europe can take longer due to external factors and customs processes, which Shipzee has no direct impact on, therefore, the option to cancel an order or receive monetary compensation due to a prolonged shipping term is not available.

When canceling an order before items are shipped from the US, the customer needs to pay Shipzee srvice fee (but no less than $5) and cover the expenses of returning the item to the US store.

When canceling an order after items are shipped from the US, a 10% cancellation fee is applied calculated off the full order sum (with shipping and service fees), but no less than $5.

If your package was damaged or lost in transit, please contact Shipzee Customer Support within 48 hours of order delivery and provide us with a description of the damaged parcel or damaged goods and photos of them as proof. We will objectively evaluate the damage and will get back to you with possible solutions to the problem. In the case of a lost package, Shipzee refunds the full order price.

Please note that compensations are not issued for damaged product packaging.

Order payments can be made via direct bank transfers through Paysera's or Wise's payment system, PayPal, Visa or MasterCard credit and debit cards.

Please note: The final price in your local currency will be calculated by your chosen payment processor based on the current currency exchange rate, with an additional €0.04 added to cover currency fluctuations and banking fees between Lithuania and the US.

PayPal payments are limited to $500. Credit and debit cards payments are limited to $1000. No payment limits or additional fees are applied for payments made using Paysera's or Wise's payment system.

Shipzee Balance is like your digital wallet on Shipzee platform. You can add Shipzee Balance in 3 ways:

1. Transfer money yourself.
2. Choose to receive monetary refunds and compensations to your Shipzee Balance (refunded amount is added to Shipzee Balance in 1 b.d.).
3. Win Shipzee Balance additions in various contests.

Money in Shipzee Balance can be used to pay for Shipzee services easier and quicker.
Shipzee Balance has no time limit – you can use it for your next Shipzee order at any time.
Shipzee Balance can be used to pay the order fully or partially.

You can ship items from the US warranty repair center with Shipzee PRO. Just be sure to contact our team and notify us that the package includes an item from the warranty repair before you pay for your Shipzee PRO order. Learn more about Shipzee PRO here.

Yes, when placing an order in the DealZone you'll be asked to register or log into an existing account. Creating an account is needed so that ordered items are assigned to the customer who has placed the order and so that the customer can easily track the order status.

You can track your order status by clicking on "Order Tracking" in the upper right corner and by entering the order number that begins with the letters QU.

You can also track all your orders in your account. Log in to your account, click on "My Account" in the upper left corner and then select "Order History" on the left side.

The selected shipping method can be changed until the package is ready to be shipped to Europe.

Additional items can be added until the invoice for the order is generated.

No, we do not issue invoices for juridical persons because DealZone service is provided for natural persons only.

Yes, for natural persons we issue a Shipzee Invoice. If you wish to get a Shipzee Invoice, please contact us after order delivery.

The delivery information can be changed until the package is prepared for sending via local carriers in Lithuania.

Refunds are issued to a bank account within 1–2 business days from the day a refund is registered and to a Shipzee Balance within one business day.

Once the refund is completed, it should reach your bank account within 1–10 business days depending on your chosen payment method.

We will send you the invoice once we receive all your items in the US warehouse and weigh them.